Q: HOW DO I CHECK THE STATUS OF MY ORDER?
A: Upon placing your order, please allow up to 1-2 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number for your order. It can take up to 5-10 days for the first tracking updates to show on the tracking page, but this is normal. You can email us at any time and we will respond within 24 hours with an update or an answer to your question (Contact Us at firstname.lastname@example.org). Typically the orders are faster than the tracking at the start, especially for international orders.
Q: HOW LONG DOES SHIPPING TAKE?
A: Shipping directly from our suppliers allows us to provide you with unique products not available in stores at exceptional prices. It does take longer for shipping, which is why we provide free shipping on all orders. Our warehouses are located around the world. Over 70% of all orders are delivered within 7-9 days. For domestic orders in the United States, it will normally take 7-21 days or less once the items are shipped. For International orders, please allow up to 30 Business days depending on the country.
Q: DO YOU SHIP INTERNATIONALLY?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: IMPORT TAX & DUTY?
A: Sometimes import taxes, duties, and related customs fees may be charged once the package arrives at the destination country. These charges are determined by the destination country's customs office and are the responsibility of the recipient. For further details on charges, please contact your country's customs office.
Q: HOW DO I ORDER ON YOUR WEBSITE?
A: Simply find the product you want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: DOES PALACE-SOCIAL PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?
A: Absolutely! If you find damages to the product that resulted from the manufacturer or from shipment, contact us immediately! We do all we can to ensure your best shopping experience.